Our Approach

Process Rules!

Process is defined as, “a systematic series of actions or steps taken in order to achieve a particular end.” At Carisbrook, process is king. For every task that we undertake to support our customers, we seek to define a process that we can document and manage. This is how we internally evaluate and critique the service that we are rendering. When a support organization commits to a process driven approach, they can produce consistent, predictable results even when the players change. That’s why we do it. We have a library of workflows that can be applied to different support tasks. These workflows allow us to price our services very accurately and establish meaningful milestones and deadlines for accomplishing our work. When we tackle work that is completely new to us, we take the time to define a process and to model the workflow. Process plus discipline equals quality for our vets.

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